PRODUCT RETURN POLICY
You may return an item within 14 days from ship date, for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Please submit your request using our automated RMA System.
We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange.
1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click "Create an Account" and provide accurate information such as name, shipping address and a valid email address.
2. Please provide a detailed description of the reason for returning the product.
3. We will review your request within 2 business days, do not send you item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.
4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.
5. You can monitor the status of your return (24/7) by logging into our website.
6. An item must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase. Any device returned without the original packaging or accessories missing will not be refunded in full.
7. Your hardware must not be sent back with any accessories unless requested by GTC/OSC. We do not accept responsibility for any accessories not being returned once the repair has been complete.
8. If any returned hardware is found to be in working order upon inspection, an inspection fee will apply and you will also be liable for the return shipping. Our inspection fee is £50.00 per hour.
9. If any returned hardware is found to be in working order, and a replacement unit has already been shipped (only in urgent circumstances), you will be liable for paying a restocking fee which will be applied and decided at GTC's discretion.
10. Once a RMA is open you have 14 days to return the unit to GTC. If we do not receive the faulty item in this time, we will close the RMA.
WARRANTY REPAIRS
1. You may be asked to provide proof of purchase if the unit was originally purchased from GTC. The original sales invoice is adequate for this.
2. If the device is found to be in working order, the device will be shipped back to the address provided above ASAP. There may be a shipping fee applied which will be applied and decided at GTC's discretion.
3. For warranty replacement handsets, a refurbished unit may be provided to speed the return process up. If you would prefer to wait for you original device, please note a lead time of 6-8 weeks may apply. Warranty returns will not be replaced with brand new units.
NON-WARRANTY REPAIRS
1. You may be asked to provide proof of purchase if the unit was originally purchased from GTC. The original sales invoice is adequate for this.
2. Please note that depending on the severity of the problem, a replacement device may not be provided for up to 8 weeks.
3. If the device can be repaired on our premises then a small charge will be applied. You will be informed of this before any work is carried out and are within your rights to request the item back if you do not wish to pay this charge.
4. If the device has to be sent back to the manufacturer for repair a charge may be applied. You will be informed of this before any work is carried out and are within your rights to request the item back if you do not wish to pay this charge.
